A little help
with Pawvo.

Account & sign-in

First launch opens Create account. Enter your name, full email address, and the same password in both password fields. Use at least eight characters. Existing users should choose Sign in.

If needed, the @ control beside the email field inserts that symbol at the cursor. Forgot your password? Choose Sign in, enter your email, then Send password reset email. Check junk mail too.

Your session stays signed in on the device until you sign out or the session becomes invalid. If care cannot open, check your connection and try Continue to Pawvo. Contact support if a service error persists; do not repeatedly create new accounts.

Shared household & invitation codes

The owner opens More → Household → Invite caregiver to copy or share a code. Other caregivers create their own accounts, then choose Join with a code on household setup.

Codes have no time limit in this release. Ask the owner for the current code if one is unavailable. Owners can replace the code without removing current members. Removing a member also replaces the code they knew. Keep codes private.

If access was removed, contact the owner. If an error appears unexpectedly, reconnect and retry before changing accounts. A caregiver can leave from More → Household. Do not delete the owner account unless you intend to delete the household for everyone.

Household plan & Apple billing

One owner subscribes for the household; invited caregivers do not need another plan. Open More → Subscription to view the localized monthly or annual full price, any eligible trial, Restore Purchases and Apple subscription management. The Ireland base prices are €5/month or €55/year paid upfront.

Open Pawvo after renewal, cancellation, refund or a plan change so the owner’s verified status can update invited caregivers. If the plan ends, saved care remains available to view, export or delete. Cancelling auto-renew does not end access before the paid period expires. Manage or cancel through Apple. Account deletion does not cancel the subscription.

Care & appointment reminders

Enable Care reminders in More and allow notifications when asked. Use Send test notification, then leave the app or lock the screen; the test is scheduled for five seconds later. If it is quiet, check Settings → Notifications → Pawvo, sounds, previews, and Focus.

Pawvo schedules care alerts at the task time and appointment alerts one hour before a visit. A visit entered less than one hour ahead gets an alert at the visit time. Completed appointments and completed care stop their scheduled reminders.

Open Pawvo regularly to renew recurring reminders and refresh household changes. The app does not send instant remote push alerts for changes made by another caregiver while your app is closed. Phone settings and system limits affect delivery. Keep your own backup for critical care.

Pets, photos & appointment checkoffs

In Pets, open a pet and tap Edit. Make your changes, choose a photo if wanted, and wait for the photo to load before Save. Keep the form open while saving. If a connection error occurs, the draft remains available for retry. A conflict means another person changed that record; review the latest version before saving again.

In Care, use Add care → Appointment. Choose the pet, time, and clinic details. The appointment is a record of a visit you arranged with the clinic. Use its completion control to mark the visit done. Undo asks for confirmation.

Use the Care date and filters to find appointments for another day. Open the app with connectivity to refresh shared changes.

Delete your account or request your data

1. Export anything you want to keep: More → Export care data, then share/save the export.
2. Open More → Delete my account. Before creating or joining a household, use Delete my account on setup.
3. Manage or cancel any Apple subscription through the link shown before deletion. Account deletion does not cancel Apple billing.
4. Enter your current password, tap Delete account, and confirm Delete account permanently.

Owners: deletion removes your entire household, including pets, photos, care, and appointments, for every caregiver. Caregivers: the other household’s care plan remains. Your structured name/identifier attribution is removed from current and former household history and assignments. Completed-care state remains anonymously as “Former caregiver” to avoid repeating care. The app confirms success only after the service finishes; reconnect and retry if it reports an error. See the privacy policy for temporary security records and provider retention.

Deletion is available in the app; an email is not required for the normal flow. If you cannot sign in, reset your password first or contact support for help and privacy requests. Removing the app or signing out alone does not delete your account. Never email your password.

Report a problem with shared content

Contact support with a description of the concern and the affected record, using only information needed to investigate. Household owners can remove caregivers and edit or delete inappropriate care records. For an animal-health emergency, contact a veterinary professional directly; Pawvo support is not an emergency service.