Terms & conditions

1. About these terms

These terms govern the Pawvo service provided by BrandFinesse Limited, Dublin, Ireland (“we”, “us”). Contact support@90tolaunch.com. By creating a Pawvo account or continuing to use its service after being given these terms, you agree to them. Read the Privacy policy to understand our handling of personal data.

For the app software downloaded from the App Store, Apple’s Standard End User License Agreement applies. These service terms supplement that licence; they are not a replacement custom App Store EULA. Mandatory consumer rights and the applicable licence take priority over any inconsistent provision here.

2. Accounts and eligibility

You must be at least 16 and legally able to enter into this agreement. Provide accurate account information, keep your password secure, and use your own account rather than sharing a sign-in. Tell us if you suspect unauthorised access. We may ask you to verify your identity when needed to protect an account.

3. What Pawvo does

Pawvo helps you organise dog and cat care: profiles, tasks, shared completion history, appointments, and optional local phone reminders. You arrange appointments yourself. Pawvo does not provide veterinary diagnosis, treatment, emergency monitoring, insurance, or appointment booking.

Always follow your vet’s instructions and confirm medical details and appointment times with them. Do not rely on a task checkmark as proof that a pet received the correct food, medicine, or treatment.

4. Your household and shared content

A household owner can invite other accounts using a reusable code and can remove access or replace that code. Invite only people you trust. Members can see and change shared records, so agree on how you use the care plan. Membership has no automatic time limit. The owner’s Apple subscription enables household care changes; saved care remains available to view, export or delete after a plan ends. It ends if you leave, are removed, or the relevant account or household is deleted.

You keep your rights in content you enter. You give us permission to host, copy, transmit, and display it only as needed to operate, protect, and support Pawvo and share it with the household you choose. You must have permission to upload photos and other information. Do not include private information about someone else without appropriate authority. See the privacy policy for shared history and deletion limits.

5. Acceptable use

Do not use Pawvo to break the law, harm or harass others, upload unlawful content, infringe intellectual-property rights, access another household without permission, distribute invitation codes publicly, probe or bypass access controls, or disrupt the service. Do not impersonate another person or misuse support. To report harmful shared content or misuse, contact support; owners can remove members and affected records.

6. Reminders, connectivity, and accuracy

Phone notification permissions, Focus settings, battery state, clock/timezone settings, connectivity, and operating-system limits can affect reminders. Pawvo schedules local notifications and needs to be opened regularly to refresh recurring reminders and changes made by other caregivers. It does not guarantee immediate background delivery of another person’s changes.

Check important care and visit times yourself and keep an independent record of critical instructions. Cloud changes require connectivity. Conflicting edits or service interruptions may require a retry or review of the latest record. Use Export care data if you need a separate copy.

7. Apple subscriptions

A Pawvo Household subscription is required to create and update care records. One owner subscribes for the household and its invited caregivers; caregivers do not buy duplicate access. Account creation is free. If a plan ends, saved care remains available to view, export or delete. Invitation codes have no time expiry. The owner should open Pawvo after renewals, refunds or subscription changes to update shared access.

The Ireland base prices are €5 per month or €55 per year paid upfront. Apple determines the price and currency for your storefront; the localized full price and billing period are shown in Pawvo and Apple’s confirmation sheet before purchase. Both plans provide the same household features. Where Apple confirms eligibility, a seven-day introductory free trial is available. Unless cancelled, the trial converts to the selected paid plan at the displayed renewal price.

Payments are charged to your Apple Account. Subscriptions renew automatically unless cancelled at least 24 hours before the current period ends. Apple may charge for renewal during the 24 hours before that period ends. Manage or cancel through Apple subscription settings. Use Restore Purchases in Pawvo when needed, signed into the Pawvo account used to subscribe. Deleting Pawvo or your Pawvo account does not cancel an Apple subscription. Refund requests are handled through Apple, subject to applicable consumer rights. Pawvo does not collect your card details or accept website payments.

8. Deletion, suspension, and ending use

You can stop using Pawvo and delete your account in the app. More → Delete my account explains the consequences and asks you to confirm with your password. Deleting a household owner’s account deletes that household’s shared care for every member. Export anything you need first. Uninstalling alone does not delete the server account.

We may restrict access where reasonably necessary to respond to serious misuse, protect security, or comply with law. We will explain the reason and provide a reasonable opportunity to resolve it when lawful and practical. If we discontinue the service, we will provide reasonable notice and an opportunity to export data where practical. Contact support if you believe access was restricted in error.

9. Responsibility and your rights

We will provide the service with reasonable care and skill. We cannot promise uninterrupted availability, error-free records, or delivery of every reminder. You remain responsible for your pet’s welfare and for checking that care has actually been carried out.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or takes away your mandatory consumer rights. Any lawful limitation applies only to the extent permitted by the law applicable to you. You retain any right to use courts and consumer remedies available where you live.

10. Changes and help

We may change the service or these terms to reflect features, law, or security needs. Material changes will be explained with reasonable notice where required. Changes do not retrospectively remove rights you already have. Contact us if you disagree with a change; you can stop using the service and use the available export and deletion controls.

For help, complaints, or questions: Pawvo support or support@90tolaunch.com.